Talentpay Support Portal

You will receive an email post-shoot when costs are ready for approval. Clicking the link in the email will open a screen showing the breakdown of costs for the job. You will also be able to view a digital copy of the sign-in sheet from this screen so that you can verify overtime/loading calculations. 

 If you have missing payroll details, you will also be notified on this screen so that you can ensure all the information is completed and ready for payment. 

 If the cost breakdown is correct, you can confirm the expected payment amount. If you believe the cost is incorrect - for example, if production has promised a parking reimbursement or the like, or we have allowed for travel days or police checks that did not go ahead, you can click 'request changes’ to send a message to the Talentpay producer and accounts team. Your request will be reviewed and either accepted or rejected - if the request is rejected you will be provided with an explanation so that you can request further review if you believe the reasoning is incorrect. 

Talentpay will send you an email notification once the talent costs are ready for approval. To approve or request changes, please follow the steps outlined below: 

1. Click on the “View Talent Cost” button in the email. You will be taken to the Talentpay portal, you may be asked to login with your Talentpay username and password.  
   
   
2. Once you are in your Talentpay account this will take you straight to the cost approval screen. See image below.  
   
   

Approving Costs 

1. To approve costs, select the row(s) by clicking in the checkboxes.
   
   
2. The “Approve Selected” button will become enabled. 
   
   
3. Clicking this will change the status to Approved as shown below. Talentpay can start processing these approved lines for payments.  
   
    
   
   
4. If you have an incomplete profile, it will be flagged with an exclamation mark as shown below. Please click on your name to open your profile and complete the missing fields on the personal and financial tabs, so payments can be made.  
   
   
    
5. When approving the costs with the above flag, you will first be prompted with the warning below. 
   
   
6. Clicking ''Yes'' will still approve the costs; however, payments cannot be made until the required information is completed on your profile 
   
   
7. Clicking ''No'' will close this prompt and allow you to complete the profile.  
   
   
    
8. You can review your sign in sheet(s) by clicking the “View Sign in Sheets” button at the top or for individual rows from the context menu on each row (see below). 
   
   
    

Requesting Changes  

1. To request a change, select the row(s) by clicking in the checkboxes.
   
   
2. The “Request Changes on Selected” button will become enabled.
   
   
3. Clicking this will open the following window where the change request can be entered. 
   
   
    
4. Clicking submit will change the status for those rows to change requested as shown below. The Talentpay Producer will contact you offline (if needed) to discuss the change request.  
   
    
   
   
5. Once your change request is reviewed by the talentpay Producer, you will receive an email with the decision and the status indicator on the above screen will have a CR next to it. If you hover over that it’ll display text advising to view the history log for details of the decision. 
   
   
    
   
6. You can view the approval history for your cost lines by clicking on the context menu as shown below. This activity log is especially useful for viewing changes that were requested. 
   
   
    
   
7. Clicking this menu option will open the approval history screen as shown below.