How to Approve Payments or Request Changes (Talent Agent)

You will receive an email when talent payments require approval. Approving payments in Talentpay eliminates the need for an invoice.

The email link takes you to Talentpay's payments feature, where you can:

• Approve or request payment changes
• Check contracts and sign in sheets
• Access contracts pending your approval/signature
• View payment reference details and approval history

To approve or request changes, please follow the steps outlined below:

1. Click “View Talent Cost” in the email. This opens the Talentpay portal. You may need to log in with your Talentpay username and password.
2. Your Talentpay account directs you to the payment approval screen. 

Note: If you cannot find the email, access the feature by clicking the “Payments” icon on your Talentpay dashboard and clicking the Talentpay Job # link.

Approving Payments 

1. Review all "Pending Approval" costs on the screen. 
2. Tick the checkbox on the cost item.
3. Click the “Approve Selected” button.

If there is more than one page, then please perform these steps again on the next page.

Important

• The red info icon highlights talent profiles that are missing information required for payment processing. To avoid payment delays, update the talent’s profile by clicking their name in this window and completing the Personal and Financial tabs.
• A red contract icon highlights that the contract for the talent requires action by you. Click the icon to go to a window where you can approve/sign the contract. 
• Review the sign-in sheet by clicking ''View Sign in Sheets'' or from the “Actions” menu on each row.
• Review talent contracts by clicking "View Contracts"; this will open a new window where you can review/download/sign/approve contracts. 

Requesting Changes 

1. Select a talent payment by ticking the checkbox.
2. Click the “Request Changes on Selected” button.
3. Enter a reason for the change request.
4. Use the "Copy text to all below" feature to apply the reason to all selected talent (optional).
5. Attach any supporting documentation to the request (optional).
6. Click "Submit".

If there is more than one page then please perform these steps again on the next page.

Our team will review your request and may contact you for more information. You will receive an email with the outcome. The Payments Approval Monitoring, accessed via the “Payments” dashboard icon, will show a “Change Requested/ CR” status. Go to “Actions” to view the approval and request history.

To monitor payments and requests, follow these steps:

1. Click the “Payments” dashboard icon in your Talentpay account.
2. This directs you to the Payment Approval Monitoring screen (see image below)
3. Keep "Pending Approval" ticked if you only want to payments requiring your action. 
4. Click the Talentpay Job # link to view, review, or approve talent payments on that job.